What we do
Managed IT Services, One Team
Six services that together make up an IT department: support, security, devices, cloud and planning. Take all of it, or the part you need.
Overview
Everything a Small Business Needs From IT
Every business needs the same things from IT, whatever its size: someone to call when something breaks, technology installed and set up properly, protection from the obvious threats, backups that work and a plan for what comes next. Large companies hire a department for that. Small and mid-size businesses can get the same thing from us, for a monthly price per user.
Most clients start with the outsourced IT department, which includes the help desk, troubleshooting, onsite visits, installs, monitoring, security and planning. Businesses with their own IT person usually choose co-managed IT instead. The other four services can be part of either plan or stand on their own. Not sure? Call 604-359-5284.
We only work with businesses. We don’t repair home computers or personal devices.
Services
Our Six Managed IT Services
Outsourced IT Department
We become your IT team: help desk, troubleshooting, onsite visits, installs, security and planning.
Example · this month
- Help desk requests38 closed
- Windows updatesUp to date
- BackupsVerified
- Endpoint securityProtected
- New starters2 ready on day one
- Help desk for every staff member
- Remote and onsite troubleshooting
- Installs, setups and new starters
Co-Managed IT
Keep your in-house IT person and give them a help desk, tools, security and cover.
- Help desk overflow
- Shared monitoring tools
- Holiday and sick cover
IT Monitoring, Patching & Endpoint Security
Updates applied after hours, backups and disks watched, security alerts reviewed by people.
- Patching after hours
- Backup and health monitoring
- Endpoint detection and response
Device & User Management
Laptops and phones enrolled and secured with Intune, new staff ready on day one, leavers locked out.
- Intune and Autopilot
- Onboarding and offboarding
- Lost-device wipe
Azure & SharePoint Cloud
Retire the old server: files to SharePoint and Teams, apps to Azure, backups off-site.
- SharePoint and Teams files
- Azure for server apps
- Weekend migrations
vCIO & IT Planning
A technology roadmap, an IT budget and quarterly reviews with a senior IT advisor.
- IT assessment
- 12–36 month roadmap
- Quarterly reviews
Start with a free IT review
We look at what you have, tell you what we’d change, and give you a monthly price. No obligation.
Book a reviewCompare
Three Ways to Handle Business IT
How the common options compare for a small or mid-size business in Surrey.
| Call someone when it breaks | Co-managed IT | Outsourced IT department | |
|---|---|---|---|
| How you pay | Hourly, after the fact | Monthly, about $50–$150 per user | Monthly, about $100–$250 per user |
| Who staff call | Whoever is free | Your IT person, then us | Our help desk |
| Updates and security | When someone remembers | We run them; your IT person approves | We run them |
| Planning and budget | Rarely | Shared | Quarterly reviews and a roadmap |
| Best for | Very small offices with simple needs | Businesses with one in-house IT person | Businesses with no IT staff |
Guides
Before You Decide
Free IT review
Ready for IT You Don’t Have to Think About?
Book a free, no-obligation IT review. We’ll look at what you have, tell you what we’d change, and give you a monthly price.
Monday to Friday, 8am to 5pm · Business IT only