Back up your IT person
Co-Managed IT for Your In-House IT Team
Keep the IT person you trust. Give them a help desk, proper tools, after-hours patching and someone to cover their holidays.
Co-Managed IT
Back Up the IT Person You Already Have
Plenty of businesses with 30 to 150 staff have exactly one IT person. They know every system, every password and every quirk. They’re also the help desk, the network administrator, the security team and the person who gets called on holiday. Something always slips, and it’s usually the important work that never feels urgent.
Co-managed IT splits the job. Your IT person keeps the work they’re best at and the decisions that need inside knowledge. We take the rest: overflow tickets, after-hours patching, security alerts, monitoring, documentation and cover when they’re away. They get the tools of a full IT department without having to buy and run them alone.
The split is agreed in writing before we start, and it can change as your business does. Call 604-359-5284 to talk it through, or bring your IT person to a free review.
What’s included
What Co-Managed IT Covers
Help desk overflow
Password resets, new-user setups and “my email isn’t working” calls handled by our help desk, so your IT person can finish a project.
Monitoring and patching tools
Remote monitoring, patch management and remote-access software your IT person can use too, without buying their own licences.
Security stack and alert triage
Endpoint detection and response on every computer, with alerts looked at by our team first and escalated when they matter.
Extra hands for projects
Office moves, laptop refreshes, Microsoft 365 changes and server retirements, staffed so one person isn’t doing it all at night.
Holiday and sick cover
Someone who already knows your systems answers when your IT person is away, so nobody has to call them at the cottage.
A second opinion
Escalation for hard problems, design reviews before big purchases, and documentation that doesn’t live only in one person’s head.
In detail
Who Does What: An Example Split
Every business splits it differently. This is a common starting point; yours is agreed in writing.
| Task | Your IT person | Us |
|---|---|---|
| Everyday help desk calls | Your IT person | Overflow and when they’re away |
| Business apps and special systems | Your IT person | Escalation if asked |
| Windows and app patching | Approves the schedule | Runs it after hours and reports |
| Security alerts | Told about real incidents | Watches, triages and responds |
| Backups | Knows what’s protected | Monitors jobs and tests restores |
| Projects and moves | Leads and decides | Provides hands and planning |
| IT budget and roadmap | Owns it with leadership | Provides input and pricing |
How it works
Four Steps to Get Started
- 01
Meet your IT person first
Before anything else, we sit down with them. What’s working, what’s piling up, what they’d love to hand off.
- 02
Agree the split
A written list of who handles what, how tickets move between us, and who has which access.
- 03
Tools in, documentation shared
Monitoring and security installed, a shared ticket system, and documentation that both sides can see.
- 04
Monthly check-in
A short meeting about what came in, what changed and whether the split still fits.
What it costs
Pricing for Co-Managed IT
Co-managed IT typically costs $50–$150 per user per month in Surrey, depending on how much your IT person keeps. Because they still handle part of the work, it costs less than a fully managed plan, and you keep the inside knowledge they bring.
Is it right for you?
When Co-Managed IT Fits
Your IT person hasn’t taken a proper holiday in two years. Tickets wait while they’re on a project. Security tools are installed but nobody has time to read the alerts. A big change, like retiring the server or moving offices, keeps getting pushed back. These are the usual signs.
It also fits when your IT person is leaving. A few months of overlap means their knowledge gets written down while they’re still there to answer questions, and you can then decide calmly whether to hire again or move to a fully outsourced IT department.
Manufacturers, distributors, clinics and multi-office firms across Surrey, Delta and Langley often run this way: one capable insider who knows the business, backed by a team with more hands and tools.
Talk it through
Not sure which service fits? Describe your setup and we’ll tell you honestly.
Book a Free IT ReviewQuestions
Co-Managed IT: Common Questions
Will co-managed IT replace our IT person?
No. The point is to keep them and make their job manageable. They stay in charge of the decisions that need inside knowledge. We take the work that’s better done by a team.
Can our IT person use your tools?
Yes. In most co-managed setups your IT person gets access to the same monitoring, patching and remote-support tools our team uses, with their own login.
Who has the final say?
You and your IT person do. We recommend, document and carry out the work we agreed to handle. Changes outside that list are discussed before anything happens.
What does co-managed IT cost?
It depends on how much stays in-house. A typical range in Surrey is $50–$150 per user per month, below a fully managed plan because your IT person keeps part of the work. The free review gives you a real number.
Areas
Co-Managed IT Across Surrey
More services
Other Ways We Help
- Outsourced IT DepartmentWe become your IT team: help desk, troubleshooting, onsite visits, installs, security and planning.
- IT Monitoring, Patching & Endpoint SecurityUpdates applied after hours, backups and disks watched, security alerts reviewed by people.
- Device & User ManagementLaptops and phones enrolled and secured with Intune, new staff ready on day one, leavers locked out.
- Azure & SharePoint CloudRetire the old server: files to SharePoint and Teams, apps to Azure, backups off-site.
- vCIO & IT PlanningA technology roadmap, an IT budget and quarterly reviews with a senior IT advisor.
Free IT review
Ready for IT You Don’t Have to Think About?
Book a free, no-obligation IT review. We’ll look at what you have, tell you what we’d change, and give you a monthly price.
Monday to Friday, 8am to 5pm · Business IT only