Our people
Meet the Team
Who supports your business, what each of them does, and when you’ll hear from them.
Roles
The People Behind Your IT
When you work with Managed IT Surrey, you don’t get a call centre. You get a small set of people who know your business, each with a clear job. Here’s who they are and when you’ll hear from them.
Help desk technicians
The people your staff reach first, by phone or email, during business hours. They log every request, fix most problems remotely and keep the person who asked updated until it’s done.
Field technicians
Onsite across Surrey and the Lower Mainland for hardware, network and installation work: new laptops and monitors, Wi-Fi and cabling, office moves, server retirements.
Systems and security engineers
Behind the scenes: patching, monitoring, endpoint security alerts, Microsoft 365, Intune, Azure and SharePoint. They handle escalations the help desk can’t close.
vCIO and account lead
Your senior contact. Runs the free IT review, the 30-day onboarding, the quarterly planning meetings and your roadmap and budget.
How it fits
One Team, Not One Person
Every client is supported by the whole team, not one technician. Documentation is shared, so whoever answers already knows your setup, and nobody’s holiday leaves you without support.
Some specialist work, like large cabling projects, is carried out with vetted local partners. Your agreement says who does what.
Free IT review
Ready for IT You Don’t Have to Think About?
Book a free, no-obligation IT review. We’ll look at what you have, tell you what we’d change, and give you a monthly price.
Monday to Friday, 8am to 5pm · Business IT only