Managed IT · Richmond, BC
Managed IT in Richmond
Your outsourced IT department for Richmond: support and troubleshooting, installs and setup, security and planning, from a team based in Surrey.
Neighbouring cities
IT Support and Management for Richmond Businesses
Richmond’s business life runs from the office towers along No. 3 Road and the Canada Line to the warehouses and logistics firms near YVR and the industrial areas along the river. Import-export companies, professional offices, aviation and logistics firms and retailers are all common, and many work with partners overseas across time zones.
Richmond firms often need IT that copes with travel and international work: secure remote access, Microsoft 365 set up for staff in several countries, phones and laptops that can be locked if lost on a trip, and a help desk that answers during Pacific business hours. We provide all of it from Surrey, a short drive through the George Massey Tunnel or over the Alex Fraser Bridge.
To talk about your office, call 604-359-5284 or book a free IT review.
Services
Managed IT Services in Richmond
Most Richmond clients start with device & user management or outsourced it department. All six are available.
- Outsourced IT DepartmentWe become your IT team: help desk, troubleshooting, onsite visits, installs, security and planning.
- Co-Managed ITKeep your in-house IT person and give them a help desk, tools, security and cover.
- IT Monitoring, Patching & Endpoint SecurityUpdates applied after hours, backups and disks watched, security alerts reviewed by people.
- Device & User ManagementLaptops and phones enrolled and secured with Intune, new staff ready on day one, leavers locked out.
- Azure & SharePoint CloudRetire the old server: files to SharePoint and Teams, apps to Azure, backups off-site.
- vCIO & IT PlanningA technology roadmap, an IT budget and quarterly reviews with a senior IT advisor.
Neighbouring cities
Managed IT for Richmond Businesses
We’re based in Surrey, and a lot of the businesses we work with are in the cities next door. For a business in Richmond, nearly everything works the same way: staff call or email our help desk, most problems are fixed remotely the same business day, and updates, security and backups run in the background whether you’re ten minutes away or forty.
Onsite work is planned around the drive. Hardware swaps, network installs, office moves and anything that needs hands are booked ahead, and urgent visits are arranged as quickly as traffic on the bridges allows. Many clients outside Surrey also have staff working from home, which suits managed devices and cloud files well.
- Help desk and remote troubleshooting
- Onsite visits for hardware and network work
- Monitoring, patching and endpoint security
- Managed laptops, phones and accounts
Why local matters
Why Richmond Businesses Choose a Surrey Team
Close enough to visit
When a fix in Richmond needs hands, a technician can be there without a day’s notice for a ferry or a flight.
One agreement, plainly written
Response targets, what’s included and what costs extra are written down before you sign. No surprise invoices in Richmond or anywhere else.
People who answer
Staff in Richmond call a help desk that knows their setup, not a call centre reading from a script.
Questions
Managed IT in Richmond: Questions
Is Richmond too far for onsite support?
No. Most support is remote, so distance rarely matters day to day. When something needs a technician in person, we book a visit to Richmond and plan it around the drive.
Do you charge extra for travel?
Travel arrangements depend on where you are and how often visits are needed. They’re written into your agreement up front, so there are no surprise mileage charges.
We have staff in Surrey and in another city. Can you support both?
Yes. Multi-location businesses are a good fit for managed IT: one help desk, one set of devices and policies, and files in SharePoint that everyone can reach from either office.
Free IT review
Managed IT for Your Richmond Business
Book a free, no-obligation IT review for your Richmond office. We’ll look at what you have and give you a monthly price.
Monday to Friday, 8am to 5pm · Business IT only