Complaints Policy

Last updated: 18 October 2026

If something isn’t right with the service you’re getting, please tell us early. Problems are much easier to fix when they’re raised quickly.

How to complain

Phone: 604-359-5284
Email: hello@manageditsurrey.ca

Please include your name, company, how to reach you, what happened and when, and what you’d like us to do about it.

What we do next

Within 2 business days

We confirm we’ve received your complaint and tell you who is looking into it.

Within 10 business days

We review the tickets, notes and monitoring records, talk to the people involved, including any partner, and visit if that’s needed to understand the problem.

Our response

We tell you in writing what we found, what we’ll do and by when. If we need longer, we explain why and give you a new date.

If you’re not satisfied

Ask for a review by the business owner, who will respond within a further 10 business days.

Other options

Your legal rights aren’t affected. For privacy concerns, you can contact the Office of the Information and Privacy Commissioner for British Columbia, and you can always seek independent advice.